Support Engineer
About The Position
Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.
We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
We are looking for a Support Engineer with hands-on AWS and Linux experience, strong troubleshooting skills, and the ability to monitor, support, and optimize customer environments in a 24/7 setting.
📍 Work location: remote from Ukraine
If you are interested in this opportunity, please submit your CV in English.
Key Responsibilities
- Respond to incidents according to playbooks
- Provide remote customer support in rotating 8-hour shifts to ensure 24/7 coverage (this role does not involve any face-to-face or on-site customer interaction)
- Monitor and troubleshoot network, infrastructure, and application issues
- Analyze metrics, alerts, and incidents to fine-tune algorithms and thresholds
- Maintain and document monitoring solutions
- Contribute to infrastructure automation and internal Support tools development
Requirements
- At least 1 year of experience in a similar position, such as NOC/Tech Support engineer or Junior DevOps
- Familiarity with AWS cloud services, with readiness to expand hands-on expertise and obtain AWS certification
- Availability to participate in a 24/7 operational shift rotation (Including Night Shifts)
- Confident Linux OS knowledge
- Network troubleshooting and configuration
- GIT and scripting skills with either Python or Bash
- Web applications architecture understanding
- Monitoring tools (Prometheus, Cloudwatch, etc.) and principles
- Upper-intermediate English language proficiency
- Great customer service and confident business communication skills
- Strong troubleshooting and problem-solving skills, drive to prevent incidents
- Be innovative, learn new tools and best practices
- IaaC: CloudFormation, Terraform knowledge - advantage
- CI/CD: Jenkins, ArgoCD - advantage
- Containers orchestration: Docker, Kubernetes (EKS, GKE) - advantage
What Success Looks Like in Year One
- You demonstrate a strong understanding of the AWS services and infrastructure components monitored across customer environments, including customer-specific dependencies, alerting logic, and operational context. You use this knowledge to perform efficient root cause analysis and reduce investigation time during incidents.
- You demonstrate confident hands-on experience with the core monitoring toolset, including Datadog, CloudWatch, Grafana, Zabbix, and PagerDuty. You can independently configure monitoring for a new customer from scratch, including alerting, dashboards, and escalation flows tailored to the customer’s infrastructure and operational requirements.
- You demonstrate strong Сustomer Obsession, critical thinking, and analytical skills by going beyond alert acknowledgment to analyse patterns across metrics, logs, and events. You apply logical reasoning to identify root causes, distinguish false positives from real issues, improve alerting quality based on your findings, and help translate this ownership mindset across the team.
- You take effective ownership of customer issues, coordinate confidently with internal and external stakeholders, including DevOps, FinOps, AWS Support, and AWS TAMs.
- You can confidently act as the main engineer on shift, support new team members during their ramp-up, and help your shift partner follow the team’s operational flow, communication standards, and escalation process.
- You have successfully achieved the AWS Certified Cloud Practitioner and AWS Certified Solutions Architect - Associate certifications, and continue developing your AWS expertise by preparing for additional certifications aligned with your professional growth path.
Why Join Automat-it?
Be at the Forefront of Cloud Innovation
Join a global leader and AWS Premier Tier Services Partner. We don't just use the cloud; we master it. As an All-In AWS partner, you’ll work with the most sophisticated tech stacks and help maintain our status as a top-tier collaborator in the global ecosystem.
Work on Meaningful, Large-Scale Impact
We specialize in helping startups and scaleups scale at speed. By joining us, you’ll be part of a team that has successfully completed hundreds of complex projects, directly influencing the growth of the next generation of unicorns through our unique "Product-based Professional Services" approach.
Accelerate Your Career Trajectory
In our fast-paced, dynamic environment, "growth" isn't just a buzzword. You will have:
- Clear Progression: Defined career paths from engineering to leadership.
- Continuous Learning: Sponsored AWS certifications and access to internal "Expert-led" knowledge sharing.
- Cutting-Edge Exposure: Early access to beta AWS features and high-level architectural challenges.
Thrive in a Culture of Excellence
We pride ourselves on a collaborative, supportive, and transparent culture. You’ll work alongside and learn from some of the industry’s brightest architects and DevOps engineers who are committed to mentorship and collective success, including AWS Gold Jacket recipients.
Global Reach, Boutique Feel
With over 250 employees across EMEA and the USA, enjoy the stability of a mature, profitable company with the agility and spirit of a startup. Whether you are working on GenAI & Agentic use cases, DevOps automation, FinOps optimization, or Kubernetes migrations, your voice is heard, and your contributions are visible.
Benefits
- Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
- International work environment
- Referral program – enjoy cooperation with your colleagues and get a bonus
- Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
- English classes
- Soft skills training
Country-specific benefits will be discussed during the hiring process.
Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.
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