Customer Success Manager
About The Position
Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner and Strategic Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results
We work across EMEA, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
We’re looking for a Junior Customer Success Manager who will manage a portfolio of Automat-it's strategic customers in EMEA, from onboarding to assuring satisfaction while identifying business needs in the customer’s AWS environment.
📍 Work location - remote from Ukraine
Responsibilities
- You will be responsible for maintaining and growing existing customers on their current AWS spending and looking for upsell opportunities for Professional Services.
- Oversee a large portfolio of assigned customers, develop new business from existing clients, and meet sales goals.
- Onboard new customers and guide them through onboarding, ensuring a smooth transition to our service. Provide resources to help them get started effectively.
- Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives, and proactively engage with them to understand their evolving needs, challenges, and goals.
- Managing internal relationships and making sure that our teams are meeting customers needs and timeframes.
- Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
- Maintain and develop strategic vendor relations with AWS.
- Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it.
Requirements
- 1+ years of experience in Customer Success, Customer Engineering, or Account Management roles in a B2B SaaS company
- 1+ years of experience in sales of complex public cloud like AWS/GCP/Azure
- A proven, successful track record of generating revenue and closing business
- Experience working with or at startups/ISV companies
- Experience with selling and supporting AWS services
- Excellent written and verbal communication skills in English
- Excellent presentation and organizational skills
- Ability to work in a fast-paced environment and be a self-learner
- Working experience with Salesforce or Hubspot - advantage
- AWS cloud certification - advantage
Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.
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