Senior Account Manager
About The Position
Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.
We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
We are looking for a Senior Account Manager to drive Automat-it's growth across the North & South EMEA market, with a strong emphasis on expanding existing customer relationships while identifying new opportunities within the current client base. In this role, you will manage a portfolio of key accounts with a personal revenue target. The role also offers strong potential for growth into a Team Lead position, providing the opportunity to take on people leadership responsibilities as the business continues to expand.
📍 Work location: hybrid from Madrid
If you are interested in this opportunity, please submit your CV in English.
Key Responsibilities
- Identify Cost Optimization, upsell, cross-sell, and renewal opportunities, and the need for a Dedicated DevOps or FinOps service.
- Oversee a portfolio of assigned customers, develop new business from existing clients, and meet sales goals.
- Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively.
- Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals.
- Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement.
- Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
- Maintain and develop strategic vendor relations with AWS.
- Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it.
Requirements
- 5+ years of experience in Customer Success, Customer Engineering, or Account Management roles in a B2B SaaS company
- 2+ years of experience in sales of complex public cloud like AWS/GCP/Azure
- A proven, successful track record of generating revenue and closing business
- Experience working with or at startups/ISV companies
- In-depth experience with selling and supporting AWS services
- Demonstrated ability to engage and influence C-level executives
- Excellent written and verbal communication skills in English (French an advantage)
- Excellent presentation and organizational skills
- Ability to work in a fast-paced environment
- Working experience with Salesforce or Hubspot - advantage
- AWS cloud certified - advantage
- Knowledge or experience in FinOps - advantage
What Success Looks Like in Year One
- In the first 12 months, you will take ownership of a portfolio of startup customers across North and South EMEA, building trusted relationships with key stakeholders while ensuring successful onboarding, retention, and growth.
- You will identify and execute upsell, cross-sell, FinOps, DevOps, and cloud optimization opportunities to achieve your revenue targets, while partnering closely with AWS and internal technical teams to deliver measurable business value.
- By the end of the year, you will have established yourself as a strategic advisor to customers, contributed to customer advocacy initiatives, and built a strong pipeline of expansion opportunities that drive Automat-it’s regional growth.
Why Join Automat-it?
Be at the Forefront of Cloud Innovation
Join a global leader and AWS Premier Tier Services Partner. We don't just use the cloud; we master it. As an All-In AWS partner, you’ll work with the most sophisticated tech stacks and help maintain our status as a top-tier collaborator in the global ecosystem.
Work on Meaningful, Large-Scale Impact
We specialize in helping startups and scaleups scale at speed. By joining us, you’ll be part of a team that has successfully completed hundreds of complex projects, directly influencing the growth of the next generation of unicorns through our unique "Product-based Professional Services" approach.
Accelerate Your Career Trajectory
In our fast-paced, dynamic environment, "growth" isn't just a buzzword. You will have:
- Clear Progression: Defined career paths from engineering to leadership.
- Continuous Learning: Sponsored AWS certifications and access to internal "Expert-led" knowledge sharing.
- Cutting-Edge Exposure: Early access to beta AWS features and high-level architectural challenges.
Thrive in a Culture of Excellence
We pride ourselves on a collaborative, supportive, and transparent culture. You’ll work alongside and learn from some of the industry’s brightest architects and DevOps engineers who are committed to mentorship and collective success, including AWS Gold Jacket recipients.
Global Reach, Boutique Feel
With over 250 employees across EMEA and the USA, enjoy the stability of a mature, profitable company with the agility and spirit of a startup. Whether you are working on GenAI & Agentic use cases, DevOps automation, FinOps optimization, or Kubernetes migrations, your voice is heard, and your contributions are visible.
Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.
