Automat-IT is a leading "all in" AWS Premier Partner, specializing in cloud migration and complex DevOps projects for start-ups. We are a startup-focused company, supporting customers with AWS.
Automat-IT serves as a one-stop shop for all the AWS DevOps needs of our customers.
We provide managed services for companies seeking long-term cooperation by fully covering all the DevOps needs in accordance with the business‘s needs. In everything we do, we pride ourselves on achieving the highest levels of customer satisfaction. We aim to build long-term relationships with our customers and be their trusted advisors.
We are seeking a Technical Account Manager with a passion for exceptional customer service to join our team. In this role, you will provide post-sales technical support, collaborate with the sales team, and help us build meaningful, long-lasting relationships to drive our business forward.
Address client queries in a timely manner and assist with utilizing AWS services effectively
Collaborate with the sales team to identify and capitalize on untapped opportunities
Train customers on proper cloud environment usage
Offer post-sales technical support to customers on complicated technical issues
Assess customer needs and recommend upgrades or additional features
Maintain customer relationships and ensure satisfaction
Provide product performance reports to developers and stakeholders
Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams
Monitor account metrics, including CSAT and financials
5+ years of experience as a Technical Account Manager, DevOps or Cloud Engineer
Experience in technical guidance and sales
Excellent communication, interpersonal, critical thinking, and problem-solving skills
Ability to multitask and manage multiple responsibilities concurrently
Strong organizational skills and attention to detail
Proficient presentation skills in English (additional European languages are a plus)
Salesforce experience (preferred)
Prior experience with an AWS partner or startup (preferred)
Former Amazonian (preferred)
Proven track record of meeting/exceeding quotas and receiving positive customer feedback
Proficiency in customer success and CRM software (e.g., Gainsight and Salesforce)
AWS Certifications: Solutions Architect Associate/Professional, SysOps Associate, DevOps Professional, Specialty certifications
Please apply: automatit.CF.firstname.lastname@example.org