Account Manager
About The Position
Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner and Strategic Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.
We work across EMEA, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
We’re looking for a Account Manager who will manage a portfolio of Automat-it's strategic customers in EMEA, from onboarding to assuring satisfaction while identifying business needs in the customer’s AWS environment.
📍 Work location - hybrid from London or Madrid
Responsibilities
- Identify Cost Optimization, upsell, cross-sell, and renewal opportunities, and the need for a Dedicated DevOps or FinOps service
- Oversee a portfolio of assigned customers, develop new business from existing clients, and meet sales goals
- Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively
- Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals
- Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement
- Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals
- Maintain and develop strategic vendor relations with AWS
- Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it
Requirements
- 3+ years of experience in Customer Success, Customer Engineering, or Account Management roles in a B2B SaaS company
- 2+ years of experience in sales of complex public cloud like AWS/GCP/Azure
- A proven, successful track record of generating revenue and closing business
- Experience working with or at startups/ISV companies
- In-depth experience with selling and supporting AWS services
- Demonstrated ability to engage and influence C-level executives
- Excellent written and verbal communication skills in English. Additional EU languages are an advantage.
- Excellent presentation and organizational skills
- Ability to work in a fast-paced environment
- Working experience with Salesforce or Hubspot - advantage
- AWS cloud certificated - advantage
- Knowledge or experience in FinOps - advantage
Benefits
- Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
- International work environment
- Referral program – enjoy cooperation with your colleagues and get a bonus
- Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
- Wellbeing and professional coaching through Oliva Health
- English classes
- Soft skills training
Country-specific benefits will be discussed during the hiring process.
Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.
#LI-hybrid #LI-AIT
