Senior Account Solutions Architect
About The Position
Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner and Strategic Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.
We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
We’re looking for a Senior Account Solutions Architect to provide technical post-sales guidance to Automat-it strategic customers while building long-term relationships, identifying pain points, and addressing them.
📍 Work location - hybrid from London
Responsibilities
- Strategic Advisory: Act as the primary technical advisor and "voice of the customer" for a strategic portfolio of local and EU-based clients.
- Post-Sales Architecture: Serve as a pre-sales Solutions Architect to guide customers on best practices and optimal cloud usage.
- Relationship Management: Build strong relationships with stakeholders from senior executives through to technical teams.
- Technical Support: Provide advanced support for complex technical issues and work with other internal teams as appropriate.
- Business Growth: Collaborate with Account Managers to drive service adoption and capitalise on untapped opportunities.
- Performance Metrics: Monitor account metrics, including CSAT and financials.
- Travel: Nationally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).
Requirements
- 5+ years of working experience as a Technical Account Manager, Solutions Architect, DevOps, or Cloud Engineer
- Ability to influence and engage strategic stakeholders effectively on pertinent technical matters.
- Hands-on experience with an AWS environment
- Experience in customer-facing, preferably with startups
- Excellent written and verbal communication skills in both English
- Strong organisational skills and attention to detail
- Ability to effectively communicate technical design in verbal and written formats in front of customers (SOW, LOE, HLD)
- Relevant AWS certification(s)
- Excellent interpersonal, critical thinking, and problem-solving skills
Benefits
- Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
- International work environment
- Referral program – enjoy cooperation with your colleagues and get a bonus
- Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
- English classes
- Soft skills training
Country-specific benefits will be discussed during the hiring process.
Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.
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