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Welcome To Automat-it

EMEA Startups’ Fastest Growing AWS Partner

At Automat-it, we value the unique contributions of each team member. We prioritize not only the unique needs of our customers but also the growth and satisfaction of our employees. While our technological expertise and innovation are unparalleled, we understand that it’s our people who truly elevate us.

Here, you’ll have the opportunity to learn, experiment, and innovate, all while being supported by the necessary resources and encouragement. If you’re fueled by passion and driven to pursue excellence, Automat-it is the ideal destination for you to thrive and make a meaningful impact in the dynamic world of cloud technology. Come as you are, and discover the endless possibilities of being part of our dynamic team!

Sound good? Join us!

Technical Account Manager

Tel-Aviv, Israel · Full-time · Middle

About The Position

As a premier AWS partner, Automat-it is dedicated to driving success for startups through our comprehensive expertise in AWS Cloud solutions. With a seasoned team of AWS Cloud experts, we have a proven track record of catalyzing double-digit growth for numerous startups. By leveraging our AWS know-how, we empower your DevOps, FinOps, and Delivery teams, enhancing security, reducing time to market, and optimizing cost-effectiveness with minimal effort.

Our commitment to excellence is further solidified through a strategic collaboration agreement recently inked with AWS. This partnership aims to generate added value for our mutual customers in the tech and startup sectors.

At Automat-it we specialize in cloud migration and intricate DevOps projects, boasting over 200 AWS certifications within our global engineering team across three subsidiaries. Serving a diverse range of tech-savvy customers, our capabilities extend from security implementations and on-prem migration to AWS Cloud, to the provision of 24/7 NOC services.

In this position, you will provide technical post-sales guidance to Automat-it’s customers while maintaining long-term relationships, identifying pain points, and addressing them while collaborating with Sales, Solution Architects, DevOps, and FinOps teams. In this role, you will work closely with the Customer Success Managers assigned to your joint customers to identify new business opportunities.

Responsibilities

  • Offer post-sales technical support to customers on complicated technical issues
  • Be in charge of a portfolio of local and EU-based customers
  • Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively
  • Collaborate with the sales team to identify and capitalize on untapped opportunities
  • Train customers on proper cloud environment usage
  • Build and maintain excellent customer relationships and ensure satisfaction
  • Provide product performance reports to developers and stakeholders
  • Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams
  • Monitor account metrics, including CSAT and financials

Requirements

  • 5+ years of working experience as a Technical Account Manager, DevOps, or Cloud Engineer
  • Hands-on experience with an AWS environment
  • Relevant AWS certification(s)
  • Experience in customer-facing, preferably with startups or SMB
  • Demonstrated ability to engage and influence C-level executives on relevant technical items
  • Excellent written and verbal communication skills in both English and Hebrew
  • Ability to multitask and manage multiple responsibilities concurrently
  • Strong organizational skills and attention to detail
  • Excellent communication, interpersonal, critical thinking, and problem-solving skills
  • Working experience Salesforce or equivalent CRM software - advantage

Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that fostering a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.

#LI-Hybrid #LI-AIT

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Meet One Of Our A-Team

Joining Automat-it means becoming part of an exceptional international culture, whether you’re working from one of our offices or remotely. With a presence in 4 offices spanning 9 countries, we’ve formed a truly global team that thrives on diversity. Our workforce comes from a multitude of backgrounds, and we not only embrace but celebrate this diversity across all our offices worldwide.

Oleskii Bebych is a little competitive… with himself. He is an AWS Ambassador, AWS Community Builder (Security and Identity), has an AWS Golden Jacket, AWS Black Belt Pilot – Containers, and has an impressive 12 AWS certificates… so far. He participates in AWS competency programs and develops AWS partnerships.

He writes posts for the company’s tech blog and conducts webinars. He participates in well-architected reviews and leads strategic projects that improve delivery results and helps in the presale.

His favorite thing about Automat-it is the international training seminars with super smart people he collaborates with.

Our Values

Customer Obsession

Professionalism

Think Big

Ownership

Collaboration

Sound good? We’re hiring! Join our team!

Global Culture, Events & Education

Joining our team means immersing yourself in a rich tapestry of global experiences. We believe in investing in our team members’ growth and success. From international events that showcase the latest trends and innovations to continuous world-class training and education programs, and engaging mentorship programs, we provide unparalleled opportunities with a wealth of resources, tools, techniques, play-books and support to fuel your career advancement.